Installation guide

Alacritech Accelerator Users Guide: Microsoft Windows Edition 5-1
5 Troubleshooting and Support
5.1 Alacritech Automated Customer Support
You can reach Alacritech‟s automated support service 24 hours a day, every day. The
service contains the most up-to-date information about Alacritech products. You can
access the most current drivers, installation instructions, troubleshooting information,
and general product information.
Support: http://www.alacritech.com/Support/Overview.aspx
Corporate: http://www.alacritech.com/
5.2 README Files on CD-ROM
For more information about known issues, open bugs or other integration problems
with Microsoft Windows drivers, see the readme.html documentation and RelNotes.txt
release notes. To view the files, go to the Alacritech Driver Installation CD and open
it with any web browser or text editor.
5.3 Troubleshooting Overview
This chapter describes specific problems with installation or use that may arise and
their solutions. It covers the following issues:
 Installation Problems
 Event Log Errors
 Connectivity Problems
 Performance Problems
 Miscellaneous Issues About Dynamic TCP Offload