Installation manual
Alacritech Accelerator Users Guide 4-1
4 Troubleshooting and Support
4.1 Alacritech Automated Customer Support
You can reach Alacritech’s automated support service 24 hours a
day, every day. The service contains the most up-to-date
information about Alacritech products. You can access the most
current drivers, installation instructions, troubleshooting
information, and general product information.
Support: http://www.alacritech.com/html/techsupport.html
Corporate: http://www.alacritech.com/
4.2 README Files on CD-ROM
For more information about known issues, open bugs or other
integration problems with Microsoft Windows drivers, see the
readme.html documentation and RelNotes.txt release notes. To view
the files, go to the Alacritech Driver Installation CD and open it
with any web browser or text editor.
4.3 Troubleshooting Overview
This chapter describes specific problems with installation or use that
may arise and their solutions. It covers the following issues:
■ Installation Problems
■ Event Log Errors
■ Connectivity Problems
■ Performance Problems
4-2 Alacritech Accelerator Users Guide
■ Miscellaneous Issues About SLIC Technology
4.4 Installation Problems
This section covers errors and problems surrounding installation
only. For other problems, please see the other sections in this
chapter.
Problem Solution
TCP Offload does not
work
TCP Chimney offload will not work with
the following features:
•Windows Firewall (Windows XP
enabled by Default)
•Internet Protocol security (IPsec)
•Internet Protocol Network Address
Translation (IPNAT)
•Third-party firewalls
•NDIS 5.1 intermediate drivers
If any one of these features is turned on,
TCP Chimney offload will not work
regardless of the registry settings. See
Chapter 3 for instructions on disabling
these features.
4.5 Event Log Errors
This section covers entries written to the Event Log. You can view
the Event Log from the Event Viewer located in the Administrative
Tools folder on the Start Menu, located under Programs.