User Guide

131
ACD
Automatic Call Distributionis most used in call-center market, it allows IP
phone to login the system with multiple status so that the system could
distribute an incoming calls to available users or agents.
ACD Activated Auto: If enabled, Agent status will turn to available
automatically within a designated time(decided by ACD Activated Auto
Timer).
ACD Activated Auto Timer: To configure interval when will Agent status
becomes available automatically.
ACD Pwd Required: To enable the ACD password.
Remote Control
Remote Control allows specific host to interact with IP phone by sending
HTTP or HTTPS requests. The specific action could be answering an
incoming call, hanging up an ongoing call and so on.
Allowed Access IP List: To configure the allowed host address.