User's Manual

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z Grouppickup
Group pickup can answer group’s user incoming calls. When anyone in group
receivesanincomingcall,usercanpressthegrouppickupkeytoanswer.

Note:Pressthe grouppickuponly toanswerline1incomingcallif therearemany
linesincomingcallsingroup.

5.8 ACD
AutomaticCallDistribution(ACD)enablesorganizationstomanagealargenumberof
phonecallsonanindividualbasis.ACDenablestheuseofIPphonesinacallcenter
role by automatically distributing incoming calls to available users, or agents. ACD
dependsonsupportfromaSIPserver.ACDisdisabledonthephonebydefault.User
needtoenableitonaperlinebasisbeforeloggingintotheACDsystem.