Specifications

12. Trouble shooting guide.
Should you experience difficulties operating this product please consult the guide below before calling
the Customer Help Line.
20
If you are still having difficulty please call the Technical help line. Ring 01422 263313 (Normal rates apply).
Opening hours Mon-Fri 8 am – 8pm. Sat 9 am – 4pm. Sun 11am – 4pm “Bank holidays as Sun”
Or try our website :- www.ekey.co.uk
(24Hr) Emails should be responded to within 3 - 4 hours should the
consumer have difficulty getting through.
SYMPTOM POSSIBLE CAUSE REMEDY
Dead No led lit Power not connected to TV Check power lead connections and mains switch is
turned on
No Picture. Led lit Red TV in standby. Press Power button on TV or Standby button on
remote control.
No picture. Dark screen Led lit
Green
Backlight faulty Call customer help line.
No picture. Blue screen. No signal
displayed
Incorrect input setting Ensure the input selected has an input connected to
it and is turned on.
Aerial not connected Ensure aerial is connected
TV not tuned in Follow instructions on page 11/14
TV Picture noisy and ghosting
(Analog)
Poor aerial signal Have aerial signal checked. If indoor aerial it may
need an outdoor aerial.
TV Picture freezing and breaking
up (Digital).
Poor aerial signal Have aerial signal checked. If indoor aerial it may
need an outdoor aerial.
Teletext freezing or breaking up Poor aerial signal Have aerial signal checked. If indoor aerial it may
need an outdoor aerial.
Digital Signals missing Poor aerial signal Have aerial signal checked. If indoor aerial it may
need an outdoor aerial.
Bright dots or Dark dots Pixel damage This is not uncommon. It is not covered by warranty
DVD OPERATION
Disc will not insert DVD not selected Select DVD in SOURCE Menu
Disc already in player Press Eject to remove disc
Disc will not eject DVD not selected Select DVD in SOURCE Menu
Disc damaged Call customer help line.
Disc will not play. Disc dirty or damaged Clean disc as on page 21. If damaged discard.
Incorrect disc region This player is only licensed to play Region 2 discs
Lost Password 136900
Disc freezes, jumps or misses
chapters
Disc dirty or damaged Clean disc as on page 21. If damaged discard.
Remote Control
No or intermittent operation Exhausted batteries Replace batteries every six months