User guide

16
06 Troubleshooting
Problem What to do
There is no sound from my
radio
Check that the volume is not set to the
minimum.
Make sure that the radio has been able to locate
DAB/FM stations.
The display shows ‘NO
SERVICES AVAILABLE’ in
DAB mode
Make sure that DAB coverage exists in your
area.
Try adjusting the position of the aerial or location
of the radio.
Poor reception As with any radio service, there will be areas
of weak signal that may cause poor reception.
Follow the instructions for Manual Tuning on
page 13 and adjust the aerial while monitoring
the signal strength until the optimum signal is
obtained. If reception is still poor, try re-locating
the radio to another part of the room.
I cannot access secondary
services
At the time of publishing this manual not many
secondary services are available in the UK.
This will increase as more DAB stations start
broadcasting. If a secondary service station is
available, the secondary indicator ‘>>’ will be
displayed next to the station name.
The display has gone blank or
says ‘SERVICE OFF AIR’
This may occur if a broadcaster changes the
label of a service or removes a label whilst you
are listening to the station. The radio will try to
re-tune to the station. Alternatively, perform a
scan by pressing the AUTO button.
I cannot hear the station I
have selected
The station you are listening to is displayed on
line 2. Line 3 shows the selected option, but you
have to press the SELECT button to tune to the
selected station.
I hear distortion on some
stations
This is due to a weak signal. Try re-positioning
the aerial to gain maximum signal strength.
If the trouble persists, consult your dealer or
contact the Customer Helpline.