User manual

Miscellaneous 52
User Guide
Trouble-
shooting
Solutions to common problems
1. The device won't turn on.
The battery may need to be recharged. Charge the device
for at least one hour and try again.
Reset the device. (See Page 5)
2. The device will not charge when connected to a computer
via USB cable.
Connect to the computer using a USB Type-C cable.
Connecting to the computer with a micro USB cable will
not charge the product.
Connect to a charging adapter using a USB Type-C cable.
3. The computer won't recognize the device or an error
message appears when connected.
Use a USB port on the back of the computer.
Check that the USB Type-C cable is properly connected.
For Windows XP, verify that Service Pack 2 (or higher)
and Windows Media Player 10 (or higher) are installed.
Check if the device connects properly on a different computer.
4. The screen turns off repeatedly.
The screen turns off automatically after a set time to
reduce battery consumption. Change the time setting in
[Menu- Settings - Power Saving - Screen Timeout].
5. The screen does not display images properly.
Check the screen for debris.
6. There is no sound, or there is static/interference.
Check that the volume setting is above [0].
Check that the earphones are plugged in properly, and
make sure nothing is obstructing the port connection.
Verify that the music file is not corrupt.
Verify that the audio settings have been set properly.
(Balanced out, line out, etc.)