Instruction manual

90
Updating Software
Check on the AJA Video website (www.aja.com/html/support_kona3_swd.html)
for software updates. If any are available, download the file and read any
associated instructions prior to installing the software.
Support
When calling for support, first check over your system configuration and ensure
everything is connected properly and that current Final Cut presets and Easy
Setups match what you are trying to do. Even if you cannot find the cause of the
problem, having this information at hand will help when you call Apple or AJA
Customer Support for help.
Dropped frames during playback Look for scroll bars in the viewer or canvas as a
warning sign that the zoom setting exceeds the fit-t-
window.
Changes made to Final Cut’s
configuration aren’t remembered or you
need to force a change to them.
Under some circumstances, Final Cut Pro may need
to be initialized back to the factory default state as it
was when you installed it. The easiest way to do this
is to locate Final Cut’s preference file and discard it.
To do so, follow this procedure:
1. Locate the file named “Final Cut Pro Preferences”.
Note: path to file is “Macintosh HD/users/username/
library/preferences/final cut user data.”
3. Click and drag that file to the Trash Can icon and
drop it there.
When you next start up Final Cut Pro, it will present
the “Choose Setup” prompt (as in initial installation)
where you can again choose a desired KONA 3 input
format in the “Setup For” pulldown and re-enter a
desired system scratch disk (your RAID).
Video in the canvas stays frozen during
playback.
1. The sequence setting does not match the
“playback output setting” found at FCP Audio Video
Settings -> AV Output.
2. Canvas/Viewer zoom setting exceeds the fit-to-
window setting. Change to “Fit-to-Window.”
Video output is black. 1. External video is set to “No Frames” (View ->
External Video).
2. The “Playback output setting” found at FCP Audio
Video Settings -> AV Output is set to “none” or to a
non-KONA 3 device.
Video stutter during playback. RAID cannot sustain data rate.
Red render bar occurs when placing a
clip on a sequence.
The sequence setting does not match the clip setting.
Table 5-1. Problem Solving by Matching Symptoms to Remedies
Symptom Check