Instruction manual

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If You Run Into Problems
One useful way to find the source of problems is to isolate your system to the smallest size
wherea the problem still occurs and then note all the symptoms. This serves to eliminate areas
not involved in the problem and make finding the problem easier.
Updating Software
Check on the AJA Video website:
http://www.aja.com/en/support/downloads/
for software updates. If any are available, download the file and read any associated
instructions prior to installing the software.
Support
When calling for support, first check over your system configuration and ensure everything is
connected properly and that current presets and Easy Setups match what you are trying to
do. Even if you cannot find the cause of the problem, having this information at hand will help
when you call AJA Customer Support for help.
If the problem is unknown or you need general help, first contact the dealer where you
purchased the product. AJA dealers offer product support for many service requirements.
If the problem is an AJA Video KONA issue, contact AJA Video Customer Support. See
“Contacting Support” on page ii.
Frequently Asked Questions
Can I use SATA Drives for RAID storage with the KONA product line?
AJA always recommends the use of SCSI or Fibre Channel storage solutions for use with KONA
products.
I updated the KONA software and my KONA hardware is now missing,
Why?
A function of the uninstaller is removing the current driver for the KONA card. In doing this the
KONA hardware is removed completely. A “plug and play” request must be made to install a
new driver for the hardware. This can be done be either restarting the system or going into
device manager and searching for new hardware. On startup the computer automatically
looks for new or uninstalled hardware.
Chapter 4: Troubleshooting