Specifications

44
Updating Software
Check on the AJA Video website (http://www.aja.com/support/io/io-xt.php) for software
updates. If any are available, download the file and read any associated instructions prior to
installing the software.
Support
When calling for support, first check over your system configuration and ensure everything
is connected properly. Even if you cannot find the cause of the problem, having this
information at hand will help when you call AJA Customer Support for help.
If the problem is unknown or you need general help, first contact the dealer where you
purchased the product. AJA dealers offer product support for many service requirements.
If the problem is a 3rd-party software operational issue, Mac system issue, , then call Apple
Customer Support or the 3rd-party software manufacturer for help.
If the problem is an AJA Video Io XT issue, then contact AJA Video Customer Support using
one of the methods listed below:
Contacting by Mail Address:
180 Litton Drive, Grass Valley, CA. 95945 USA
Telephone: [phone] or 1.530.274.2048
Fax: [phone]
Web: http://www.aja.com
Support Email: [e-mail]