User's Manual

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ISSUE
CAUSE
SOLUTION
KDC not working
Dead battery
z
Charge battery by connecting KDC to
your PC using the included cable
Hardware
failure
z
Contact distributor for technical
support
KDC not charging
Bad battery
z
Replace battery – Contact Local
Distributor
Poor USB port
z
USB port doesn’t supply proper
current to KDC
- Charge KDC using a different USB
port on your PC
Failed reading
Damaged
barcode
z
Scan a different barcode
Out of scan
range
z
Move the scanner closer to barcode
z Move scanner farther from the
barcode
Incorrect angle
z
Change the angle of scanner to
barcode
Symbology
not
supported
z
Contact KOAMTAC -
www.KOAMTAC.com for possibility of
custom symbology support
Scan options
z
Check scan option settings
Dirty scan
window
z
Clean scan window
Damaged scan
window
z
Replace scan window
KDC reads
wrong barcode
Dirty scan
window
z
Clean scan window
Damaged scan
window
z
Replace scan window
Poor quality
barcode
z
Select only necessary barcodes
z Increase minimum barcode length
z
Increase security level
Can’t communicate
with PC, PDA,
or smartphone
USB cable is not
connected
properly
z
Check cable connection between
KDC and host device
Software is not
working
properly
z
Reload the software
COM
configuration
z
Check COM port configurations
LED blinks yellow
Low battery
power
z
Charge the battery by connecting KDC
to PC.
z KDC will lose collected data if the
battery is empty.
Buffer Full Message
Full Memory
z
Clear the Memory using
Synchronization program
Empty Battery
Message
Empty battery
z
Connect USB immediately.
z Synchronize the collected data and