Technical data

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8. RMA (Return Material Authorization) Service
Before returning any goods, please:
1. Contact American Industrial Systems, inc. Technical Support and request for an RMA number (Return Material
Authorization).
2. Describe the behavior or reason of unit failure in order to return. Any returns for credit are subject to a
restocking fee.
3. Upon confirmation of a hardware failure or valid cause for return, AIS will provide a Return Merchandise
Authorization (RMA).
4. Make sure to receive an RMA number from AIS before returning any merchandise. Clearly write or mark this
number on the outside of the package you are returning. Any returns without an authorization will be refused and
returned to you by the shipper.
5. When returning goods, include the name and telephone number of a person whom we can contact for further
explanations if necessary. Where applicable, always include all duty papers and invoice(s) associated with the
item(s) in question:
Ensure that the unit is properly packed in the original box. A product packaging manual will be included with the
replacement Panel or can be emailed to you in advance. Please refer to it for the necessary instructions on how to
appropriately package the panel computer being returned. Failure to do so may result in the panel shifting during
transit –which may result in physical damage. Physical damage from improper packaging will void your system
warranty.
Ship the panel back to the address provided on the RMA documentation, via an insured carrier with freight
pre-paid.
Return unit must be received to address provided within 30 days, or invoice for full amount of Panel PC will be
issued.