User's Manual

AW 96 Series System Installation Manual
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AirWalk Proprietary and Confidential Page 59 of 72 6/14/2006
5) Verify whether or not the problem is corrected. If not, go to Step 6 below. If the
problem is corrected, continue with installation.
6) If the problem continues after completing Step 4 above, contact the AirWalk
Communications, Inc. Installation Project manager, to determine the next course of
action.
10.6.2 When Calling for Assistance
Please be prepared to provide the following information.
1) A complete description of the problem, including the following points:
a) The nature and duration of the problem;
b) Situations when the problem occurs;
c) The components involved in the problem;
d) Any particular application that, when used, appears to create the problem;
2) A record of changes that have been made to the AW-SERIES IP-RAN configuration
prior to the occurrence of the problem.
3) Any changes to system should all be noted.