User guide

22
Using LEDs
Use the LEDs to troubleshoot your device.
LED Display pattern Action to take
Voicemail Blinking green
None. There is a message for your VoIP phone.
Off
None. There is no message.
VoIP Phone Solid green
None. Ready.
Blinking green
Wait. Accessing service.
Solid amber
Hardware problem. Call Customer Support as described in “Getting
Help” (page 26).
Blinking amber
Service error. Plug the telephone line into a phone and restart your
device by turning the power off and on. If this problem persists, call
Customer Support as described in “Getting Help” (page 26).
Off
No service or VoIP service has not been activated. To activate VoIP
service, contact Customer Support as described in “Getting Help”
(page 26).