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Table of Contents Tip: Looking for something? If you don’t see it in the headings listed here, try the Index on page 31. Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Section 1: Getting Started. . . . . . . . . . . . . . . . . . . . . . . 1 Check What’s in the Box . . . . . . . . . . . . . . . . . . . . . . . 2 Setup at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Setting up Your AIRAVE™ Access Point . . . . . . . . . .
Introduction This User Guide introduces you to the SPRINT® AIRAVE™ Access Point service and all its features. It’s divided into four sections: Getting Started (page 1) Using Your AIRAVE™ Access Point (page 13) Troubleshooting (page 19) Safety Information (page 27) Throughout this guide, you’ll find tips and techniques that help you make the most of your new device and service. The Table of Contents and Index also help you quickly locate specific information.
Section 1 Getting Started
In This Section: Check What’s in the Box (page 2) Setup at a Glance (page 3) Setting up Your AIRAVE™ Access Point (page 4) Setting Up Optional Components (page 7) Configuring AIRAVE™ Access Point’s Router (page 9) Adding Your ISP User Name and Password (page 10) Check What’s in the Box Ensure that the following items are in the box: AIRAVE™ Access Point External GPS antenna Yellow Ethernet cable Power supply Tip: See the Get Started guide for detailed illustrations on setting up your AIRA
Setup at a Glance IMPORTANT: To ensure the best voice and data quality of service, always connect your AIRAVE directly to the broadband modem.
Setting up Your AIRAVE™ Access Point 1. Disconnect the power from all devices on your network. Note: This includes your cable or DSL modem and router. 2. Place your AIRAVE close to a window and in a central location. For best results, place the AIRAVE in an elevated location, such as the top of a bookshelf or tall cabinet. Note: In large homes, the external GPS antenna can be used to allow the AIRAVE to be placed in a more central location.
4. Connect the other end of the Ethernet cable to your AIRAVE’s yellow WAN port. to broadband modem 5. Turn on your cable or DSL modem. AIRAVE Important: Wait a couple of minutes for the cable or DSL modem to fully initialize before continuing. 6. Plug the power supply connector into the black power port on your AIRAVE. to power supply AIRAVE 7. Insert one end of the power cord into the power supply. to AIRAVE to outlet 8. Plug the other end into an available electrical outlet.
When is Your AIRAVE Ready for Use? After installing and turning on your AIRAVE for the first time, AIRAVE goes through an automated setup sequence. During this time, the device’s LEDs will change color. This process may take up to 2 hours. When the Broadband, GPS, and Mobile LEDs are solid green, your AIRAVE is ready for use. Note: For a summary of LED status indicators, see “LED Quick Reference” (page 21). For complete descriptions of LED states, see “Using LEDs” (page 22).
Setting Up Optional Components PC or LAN Router Setup Connect any devices that you have, such as a PC or a LAN router, to the AIRAVE’s blue LAN ports. Tip: To ensure the best voice and data quality of service, always connect the LAN router to your AIRAVE. Do not connect it to the broadband connection device. External GPS Antenna Setup If the GPS LED does not turn solid green after 30 minutes, connect the external GPS antenna to your AIRAVE.
VoIP Phone Setup Connect your analog telephone to the AIRAVE’s gray phone port. (The VoIP Phone LED will light up solid green if there is a working phone service connection.) Note: Sprint VoIP service may not be available in your area when you get your AIRAVE. Please check www.sprint.com frequently for availability updates. Note: The AIRAVE supports only Sprint’s VoIP service. There may be an additional charge to your account for this service.
Configuring AIRAVE™ Access Point’s Router Your AIRAVE contains a built-in router. Usually, you can plug your AIRAVE into your broadband connection device, such as a cable modem, DSL modem or FiOS (a high-speed, fiber optic broadband Internet service), without performing any additional steps. However, you may need to configure the built-in router to work with your ISP modem or connection device.
Adding Your ISP User Name and Password If you are using a DSL modem and your device cannot connect to the Internet, you may need to enter your Internet service provider (ISP) account user name and password so that the AIRAVE can connect to the Internet. Tip: Before you begin, obtain your ISP user name and password. Contact your ISP if you do not have this information. 1. Ensure that your PC is networked with the AIRAVE. 2. Enter the following IP address in your Web browser: 192.168.17.
4. Click the Setup tab on the Router status page menu bar. Click WAN Settings. 5. Ensure that Yes (PPPoE) is selected. 6. Enter your ISP user name in the Login box (overwrite “Guest”) and your password in the Password box. Click OK.
7. Accept the defaults in other fields on the screen and click Apply. When the Broadband LED turns solid green (stops blinking), your Internet connection is available. If the LED is not solid green, contact Customer Support as described in “Getting Help” (page 26).
Section 2 Using Your AIRAVE™ Access Point
In This Section: How the AIRAVE™ Access Point Works (page 14) Using an Analog Telephone (page 17) Using the External GPS Antenna (page 18) Maintenance (page 18) How the AIRAVE™ Access Point Works The AIRAVE™ Access Point is a femtocell, a personal base station with a radio unit that is similar to a cell tower radio. The base station uses a low-power antenna to transmit voice and data cellular signals in your home or small office.
Your Broadband Connection Speed The AIRAVE supports up to six simultaneous voice calls, data sessions, or any combination of both. Note: “Voice calls,” as used above, refers to calls made on wireless phones. Calls made on an analog phone using the optional VoIP voice service are independent of and not subject to the wireless voice call limit. The AIRAVE can support data sessions of up to 3 Mbps downstream and 1.8 Mbps upstream.
How Calls and Data Go Over the Internet Wireless devices Analog telephone 16 Internet AIRAVE Broadband connection device Internet service provider (Cable, DSL, fiber optic) Sprint network
Using an Analog Telephone If you are subscribed to Sprint’s VoIP (voice over the Internet protocol) phone service, you can use the Analog Telephone Adapter (ATA) component in the AIRAVE. This component converts a telephone message to a digital message and sends it over the Internet. With this service, you can plug a standard analog telephone into the gray phone port on the AIRAVE. Alternatively, you can plug your AIRAVE directly into a telephone wall jack.
Using the External GPS Antenna Use the external GPS antenna if your AIRAVE’s internal antenna does not work (indicated by a green slow blinking GPS LED). Connect the external GPS antenna to your device’s GPS connection port. If you use the optional external GPS antenna: Place the GPS antenna horizontally on a flat surface as close to a window as possible. The antenna works best in an open area where it can easily pick up signals. Do not place the GPS antenna: Outdoors; it is not weatherproof.
Section 3 Troubleshooting
In This Section: Troubleshooting Installation Problems (page 20) LED Quick Reference (page 21) Using LEDs (page 22) FAQ (page 25) Getting Help (page 26) Troubleshooting Installation Problems During the installation, if your Broadband LED is blinking green and never changes to solid green, reversing the order of turning on the AIRAVE and your cable or DSL modem can often resolve this problem. To reverse the order, follow these procedures: 1. Unplug all cables and power cords from all devices.
LED Quick Reference Voicemail (if present) • Blinking green: Message(s) waiting • Off: No message(s) Voicemail Voicemail VoIP Phone Mobile Mob ile GPS G PS Bro ad ba nd Broadband Vo IP Pho ne Broadband • Solid green: Connected to the Internet • Blinking green: Initializing • Solid amber: Hardware problem • Blinking amber: Service error • Alternating green/amber: Software upgrade in progress • Off: No power VoIP Phone (if present) • Solid green: Ready • Blinking green: Accessing service • Solid amber: Ha
Using LEDs Use the LEDs to troubleshoot your device. LED Display pattern Action to take Voicemail Blinking green None. There is a message for your VoIP phone. Off None. There is no message. Solid green None. Ready. Blinking green Wait. Accessing service. Solid amber Hardware problem. Call Customer Support as described in “Getting Help” (page 26). Blinking amber Service error. Plug the telephone line into a phone and restart your device by turning the power off and on.
LED Display pattern Action to take Mobile Solid green None. Ready. Fast blinking green None. Active call. Blinking green Wait. Your device is initializing. Solid amber Hardware problem. Call Customer Support as described in “Getting Help” (page 26). Blinking amber No service. Restart the device by turning the power off and on. If this problem persists, call Customer Support as described in “Getting Help” (page 26). Off AIRAVE is not activated.
LED Display pattern Action to take Broadband Solid green None. Connected to the Internet. Blinking green Wait. Accessing Internet connection. Alternating blinking green and amber Wait. Software upgrade in progress. Solid amber Hardware problem. Call Customer Support as described in “Getting Help” (page 26). Blinking amber Service error. Failed to acquire the Internet connection. • Check if your broadband modem or broadband router has a problem. Reset your broadband connection device.
FAQ Why does the AIRAVE™ Access Point need a GPS antenna? The AIRAVE has a GPS antenna so that it can: Synchronize properly with the rest of Sprint’s network. Determine and select the correct radio frequencies available in your area so that the AIRAVE uses the correct ones. Why does the AIRAVE™ Access Point need an external GPS antenna? Your device needs the external antenna only when the internal GPS antenna cannot lock on to sufficient satellite signals.
Getting Help If you need help with your AIRAVE, contact Sprint Customer Service.
Section 4 Safety Information
In This Section: General Precautions (page 28) Warning of 911 Limitations (page 29) FCC Information (page 29) General Precautions Dust the AIRAVE occasionally to keep air vents clear of debris. Do not wash it. The AIRAVE has ventilation slots that work best if you don’t block them. Keep the AIRAVE at least 2 inches (5 cm) from walls and other surfaces to ensure proper air flow. Do not operate the AIRAVE in an extremely dusty or humid environment.
! Warning of 911 Limitations 911 service may be limited or not available outside Sprint’s wireless network coverage areas. Interconnected VoIP service may be limited by comparison to traditional 911 service. Such circumstances may include, but are not limited to: relocation of the equipment, broadband connection failure, loss of electrical power, delays in availability of your registered location information, and/or other technical problems.
FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Index Numerics C 911 Limitations 29 Cable Modem 5, 9 Connection Device, Broadband 3, 4, 9 Connection Speed 15 A AIRAVE Analog Telephone 8, 17 Configuring the Router 9 External GPS Antenna 3, 7, 18, 25 FAQ 25 GPS Antenna 25 Help 26 Internet 16 Location 25 Overview 14 Placement 4, 28 Safety Information 28, 29 Transmission Speed 15 Voice Calls 15 Analog Telephone Connecting 8 Using 17 Analog Telephone Adapter (ATA) 17 Antenna, GPS 25 D DSL Modem 5, 9, 10 E Ethernet Cable 4, 5 External GPS Antenna 3, 7, 1
Router 3, 7 LEDs Broadband 12, 20 GPS 7, 18 Mobile 6 Quick Reference 21 Troubleshooting 22–24 VoIP Phone 8 M Modems 4, 9 P Using 17 Transmission Speed 15 Troubleshooting Installation Problems 20 LEDs 22–24 U User Name 10 V Voice Calls 15 VoIP Telephone Service 8, 14, 17 W Password 10 Placement, AIRAVE 4 Port GPS 18 LAN 4, 7 Phone 5, 7, 8, 17 WAN 5 Power Outage 25 Power Supply 3, 5 R Router, Configuring 9 Router, LAN 3 S Safety Information 28, 29 Setup Overview 3 T Telephone Connecting 8 32 Index W
