User's Manual

Table Of Contents
General
169
In-Warranty Advance Replacement
If a FRU is under warranty, and is critical to the customer’s system, Airspan will despatch
a suitable replacement, if available, from the rotapool in advance of receiving the suspect
item.
Airspan will ship the replacement item from the nearest location holding rotapool stock of
that item.
Out of Warranty Advance Replacement
If an FRU is no longer under warranty, as defined above, the customer may request an
advance replacement item. Airspan will issue a quotation to the customer for a
replacement.
Airspan will issue a quotation to the customer for a replacement. This service is additional
to the standard terms and conditions, and is wholly dependent on the availability of spares
at the time of request
Return FRU
The customer should ship the return FRU to Airspan within 30 days of receiving the
advance replacement, to avoid being charged the full cost of that advance replacement.
Service Turn Around Times
Airspan shall endeavour to repair and return FRUs, or replace them if appropriate, within
30 working days of receipt of the item from the customer.
Advance Replacements, if available, should be shipped within 2 days.
Rotapool Spares
For an additional charge, Airspan will maintain a Rotapool of critical FRUs for the
customer in region that can be used as a buffer stock to significantly reduce the
replenishment time for customer spares stocks.