User's Manual

Printed Documentation
168
Tel:[phone]
During UK working hours, the Customer Service Help Desk can be contacted at:
Tel:[phone]
Fax:[phone]
Unless instructed otherwise, customers should ship the return item to the following
address:
Customer Service
Airspan Communications Ltd
Airspan House
Cambridge House
Oxford Rd
Uxbridge
Middlesex
UB8 1UN
England
The local Airspan Account Team will provide details of any alternative local office contact
numbers and addresses.
Information to be Provided
The customer should provide the following information as a minimum with each item
returned:
 RMA No.
 Customer Name, Address, and contact person.
 Description of Item.
 Part No of Item.
 Serial No of Item.
 Fault Description.
This information can be placed on the Return and Repair Tag
, which is attached to the
item being returned. Failure to provide this information could result in delays in the return
of the repaired items.
The customer is encouraged to complete and return the Defective Equipment
Information Form to provide more comprehensive information on the symptoms of the
reported fault. The more information that is provided concerning the nature of the
suspected fault, the better will Airspan be able to diagnose any fault and effect a repair.
Action Taken by Airspan
a. On receiving a request for a repair return, the Call Centre or Local Office will arrange
for the customer to be provided with an RMA number and shipping instructions.
b. On receipt of the item at the Uxbridge Repair Centre, Airspan will inspect it to confirm
that it has been packaged securely and according to all applicable standards, and
that it is of a recognised build standard.
c. Carry out fault diagnosis, confirming that any defect was not caused by maintenance,
repair, or alterations by other than Airspan or their authorised agents, or by abuse or
improper use.
d. Repair the FRU, or if it is beyond economic repair, replace it with an item of
equivalent fit, form and function.
e. Return the item to the customer with a brief report on the work carried out.
Replacement of FRUs
FRUs returned to the customer as replacements become the property of customer, and
the original item becomes the property of Airspan.
Replacements will be functionally equivalent to the original FRU and will be drawn from
Airspan’s Rotapool inventory.
Advance Replacement