User's Manual
Table Of Contents
- Installation
- Overview AS4000
- Overview AS4020
- Preparation
- Rack Installation
- AS4000 AC Rack Cabling and Wiring
- AS4000 CT Shelf Cabling and Wiring
- _
- Expansion Rack Cabling
- Setup and Test
- System Testing
- AS4000 AC Setup and Test
- Access Concentrator: Turn-Up and DC measurements
- Setting Up the Access Concentrator
- _
- Setting the TEI and Baud Rate for Netspan Connection
- Creating AC Shelf/Rack on Sitespan
- Setting up AC Rack and Shelf configuration
- Configure AC Cards
- Configure AC Shelf properties
- Check Boot Sequence
- Alarm and Status Indications (Test 3)
- Self Test (Test 4)
- Test CTU cabling to the DDF E1 Cards
- Test CTU cabling to the Distribution Frame (DDF) GR303 Cards.
- Test XTU cabling to the DDF
- Connecting the AC to the Network
- Connect E1s/T1s to the Switch or Cross-Connect at the DDF
- Access Concentrator Rack Commissioning Test Results
- AS4000 CT Setup and Test
- AS4020 CT Setup and Test
- _
- General
- Repair and Return Procedure
- Repair Charges
- Return & Repair Tag
- Packing and Shipment
- Glossary
- Index
General
167
Action Taken by Customer Requesting a Repair Return
Whenever a customer has a query, or determines that they have a suspect faulty FRU
that they wish to return, they should take the following action:
a. Contact either the local Airspan office or the 24-hour Airspan International Call
Centre. The minimum information to be provided includes:
Company Name and Address
Contact Name and Telephone Number
Original Purchase Order No in the case of an in-Warranty return, or an authorised
Purchase Order Number for a non-warranty return
Description, part numbers, serial numbers and quantity of items to be returned
b. Airspan will fax to the customer an RMA No, which should be quoted on all
subsequent correspondence.
c. For each item, complete a Return and Repair Tag (Appendix 1) and attach it to the
item.
d. Return the item to Airspan in accordance with the shipping instructions.
e. If practicable, complete the Defective Equipment Information Form (Appendix 2) to
assist subsequent diagnosis and repair, and fax the completed form to Airspan.
Contact Addresses
The Call Centre operates 24-hours a day, and is contacted at: