User`s guide

4. Troubleshooting

If you experience problems with Airscanner Mobile Sniffer™, please review the following

symptoms to help guide your trouble shooting efforts:

Unable to set mode. This error is given when the Mobile Scanner can’s set the WNIC in

promiscuous mode. This is usually caused by the use of an unsupported WNIC or improper

drivers.

Error opening this adapter. Please “soft” reset your device and select another adapter.

This error is given if the selected adapter is not

5. Summary

Airscanner Mobile Sniffer™ is a necessary component to any administrator’s toolkit.

Included in this program are several useful functions and features that make it easy to use and

user-friendly. Filtering, packet details, and a statistical breakdown all help you manage and

monitor your WLAN traffic effectively and efficiently. In addition to a useful analysis of data on

the Pocket PC, Airscanner Mobile Sniffer™, saves data in Ethereal format, which allows further

analysis of a capture session from your desktop. This can allow you to rebuild web pages,

emails, and perform in depth analysis of all data captured.

6.FAQs

General FAQ:

How do I get technical support?

Free (personal, non-commercial) versions are not directly supported. Your first level of

support is this user’s manual. In addition, you can often find help from Airscanner developers

and other helpful users on our web forum at

www.airscanner.com

Paid licensees receive prompt and courteous email support for the duration of their license.

Optional support packages are also available for corporate users who require flexible levels of

support.

Why is Airscanner™ software free for personal use?

Providing Airscanner software free for personal use allows us to gain market share. We are

not blindly driven by profits; instead, our primary goal is to have everyone in the world happily

using Airscanner software. We have found that users who download the free version like it so

much that they recommend it to their friends and family… and they in turn like it so much they

often buy licensed copies for work. There has never been, nor will there ever be, hidden spyware

or “ad-ware” in any Airscanner software.