User`s guide

4 - 2 AironetPCMCIA Wireless LAN Adapter
When to Call Technical Support
Call Technical Support when you are having difficulties that cannot be
resolved using the information supplied in this chapter. Before calling,
please have available the following information:
Model and part number of the Aironet Client Card
Model number of the personal computer
Vendor and compliance level of the card and socket service used on
the personal computer.
Aironet driver in use
Error codes or messages that may display
Error Messages
The contents (line by line) of the system configuration file (CON-
FIG.SYS) and the autoexecute batch file (AUTOEXEC.BAT) of the
personal computer
Firmware version of the Aironet Client Card
Serial number of unit
Name and address of reseller
Refer to Appendix E for the Technical Support phone number.
Troubleshooting Tips
If you are having trouble with your Client Card, here’s a list of things to
try before you call Technical Support for assistance. These procedures
take only a few minutes, and 90 percent of the time you can solve the
problem yourself.
If the Workstation does not boot after installing the Client Card Driver
A base memory address or IRQ conflict likely exists. To resolve this
problem change the Client Card’s base memory addresses and IRQ set-
tings until you find a combination that works. If you change these set-
tings, make sure you change the Client Card parameters as well using
the ARLANDGS utility. (See
Chapter 3 - System Configuration
.)