Installation guide

40 Troubleshooting
When you use the tethered pen, it selects everything or won’t stop drawing because the
pen tip is too sensitive.
Set the tip feel to Firm (page 23).
When you use the tethered pen, it’s difficult to select or draw anything because you have to
press so hard.
Set the tip feel to Soft (page 23).
When you move the cordless mouse across the workspace, the pointer doesn’t move.
After you try each of the following suggestions, drag the cordless mouse across the workspace to
see if the issue is resolved.
Press the slate’s Power button to turn off the slate. Wait for ten seconds and then press the Power
button to turn the slate back on.
If the Power indicator is flashing slowly, the battery charge is low. Connect one end of the power
adapter cable to the Power Connector port, and the other end to an active power outlet. Continue
to recharge the battery until the Charging indicator glows green. You can use the slate while the
battery is recharging.
Remove the battery from the battery compartment and disconnect the power adapter cable. Wait
for 10 seconds. Then reconnect the battery to the slate and insert it into the battery compartment.
Connect one end of the power adapter cable to the Power Connector port, and the other end to an
active power outlet.
If the problem persists, contact SMART Technical Support (page 43).
When you move the cordless mouse across the workspace, the pointer moves but then
reverts to its previous location.
Ensure that the tethered pen isn’t on the slate. If it is, it will interfere with the pointer positioning.
When you move the cordless mouse across the workspace, the pointer’s movement is
erratic.
After you try each of the following suggestions, move the cordless mouse across the workspace to
see if the issue is resolved.
Turn off or move any wireless devices, other than the computer and the slate, that may be
interfering with the Bluetooth wireless connection. Then reestablish the connection (page 13).
Move the slate at least 6' (1.8m) from any monitors. As an alternative, change the monitor’s
refresh rate or resolution.
If the pointer’s movement is still erratic, your Bluetooth wireless connection may be slow. See
page 35 for tips on optimizing the Bluetooth wireless connection.
Review the instructions on using the cordless mouse (page 20) to ensure you’re using it correctly.
If the problem persists, contact SMART Technical Support (page 43).
Cordless Mouse