Installation guide

Troubleshooting 39
When you move the pen tip across the workspace, the pointer’s movement is erratic.
After you try each of the following suggestions, drag the pen across the workspace to see if the
issue is resolved.
Turn off or move any wireless devices, other than the computer and the slate, that may be
interfering with the Bluetooth wireless connection. Then reestablish the connection (page 13).
Move the slate at least 6' (1.8 m) from any monitors. As an alternative, change the monitor’s
refresh rate or resolution.
If the pointer’s movement is still erratic, your Bluetooth wireless connection may be slow. See
page 35 for tips on optimizing the Bluetooth wireless connection.
Review the instructions on using the tethered pen (page 17) to ensure you’re using it correctly.
If the problem persists, contact SMART Technical Support (page 43).
When you move the pen tip across the workspace, the pointer’s movement seems to lag or
skip in some applications.
Your Bluetooth wireless connection may be slow. See page 35 for tips on optimizing the Bluetooth
wireless connection.
After you customized the settings for the tethered pen, cordless mouse or the function
buttons, the tethered pen didn’t work as expected.
Restart your computer. The tethered pen should work when the wireless connection is
automatically reestablished.
The pen’s side switch doesn’t work as expected.
Press the SMART Board icon in the system tray (Windows computers) or in the Dock (Macintosh
computers), and press Control Panel. Press Pen and Button Settings, and confirm that the side
switch is set to the function you want.
Move the pen tip so it’s within 1/4" (6.5 mm) of the workspace but not touching. Press the side
switch. If the Power indicator remains blue, press and hold a function button. If the Power indicator
now turns green, there may be a problem with the tethered pen. However, if the Power indicator
still remains blue, there may be a problem with the slate. Contact SMART Technical Support
(page 43).
When you use the tethered pen, you find it difficult to click buttons and other program
components.
Adjust the tip feel of the pen (page 23).
When you use the tethered pen, you find it difficult to double-click buttons and other
program components.
Increase the Double-Click Zone (page 25).
(Windows computers only) As an alternative, adjust your Windows settings so that you can launch
programs with a single click. For more information, refer to the instructions for your operating
system.