Installation guide

Troubleshooting 37
When you try to establish a connection between your computer and the slate, the slate
doesn’t appear in the list of available devices.
If the Power indicator on the slate is flashing rapidly, the slate is still searching for devices. Wait for
your computer to complete its search, as the wireless slate may yet appear in the list of available
devices.
If the Power indicator isn’t flashing:
1. Move the slate closer to the Bluetooth wireless adapter (if you’re using an installed USB-to-
Bluetooth wireless adapter) or your computer (if you’re using your computer’s built-in
Bluetooth wireless support).
NOTE: To determine the operational range of the Bluetooth wireless connection, see the
instructions provided with the adapter (if you’re using an installed USB-to-Bluetooth wireless
adapter) or your computer (if you’re using your computer’s built-in Bluetooth wireless support).
2. Ensure that there are no metal obstructions between the slate and the computer.
3. Press the Connect button on the back of the slate to switch the slate into discoverable mode
for three minutes.
4. Establish the connection (page 13).
When you try to establish a connection between your computer and the slate, you receive a
“pairing unsuccessful” message.
Turn off or move other wireless devices, including other wireless slates, that may be interfering
with the Bluetooth wireless connection, and then establish the connection (page 13).
You’ve successfully connected the slate to your computer but the connection isn’t working
as you’d expect.
Uninstall and then reinstall SMART Board software. If the connection seems slow, see page 35 for
tips on optimizing the Bluetooth wireless connection.
When you press the Power button, the Power indicator doesn’t glow.
Press the Power button again. If the Power indicator doesn’t glow, the battery may have
insufficient charge to power the slate. Connect one end of the power adapter cable to the Power
Connector port, and the other end to an external power outlet. Press the Power button.
If the Power indicator glows, and the Charging indicator glows orange, the battery is recharging.
Recharge the battery until the Charging indicator glows green. You can use the slate while the
battery is recharging.
If both the Power indicator and the Charging indicator don’t glow, your battery can no longer hold
sufficient charge. To order a new battery, contact SMART Technical Support (page 43).
The slate works when it’s connected to an external power source, but turns off when it isn’t.
Remove the battery. Check that there is no leakage or other damage to the battery. If the battery is
damaged, contact SMART Technical Support (page 43).
Battery and Power Adapter Cable