Installation guide

36 Troubleshooting
• Turn off any other devices that are operating in the 2.4 GHz radio spectrum, such as WiFi
networks, mobile telephones, and so on, or move their antennas further away from your
computer.
Troubleshooting Scenarios
If you encounter problems with the Bluetooth wireless connection or with the slate or any of its
tools, refer to the following information and complete the suggested solution.
Your computer doesn’t have Bluetooth wireless support.
To wirelessly connect your computer to your slate, the computer must have either an installed
USB-to-Bluetooth wireless adapter or built-in Bluetooth wireless support. Do one of the following:
• Install the provided Bluetooth wireless adapter. For more information, see page 5 and the
instructions that came with the adapter.
• Purchase and install a commercially available USB-to-Bluetooth wireless adapter. For more
information, see the instructions that came with the adapter.
• Enable your computer’s built-in Bluetooth wireless support (if it has it). For more information,
see the instructions that came with your computer.
NOTE: Most computers don’t have built-in Bluetooth wireless support.
When you press the slate’s Power button, the Power indicator glows steadily for two to five
seconds and then turns off.
The slate previously had a wireless connection to a specific computer. It has automatically
attempted and failed to reconnect to the same computer.
To connect the slate to a different computer, establish a new Bluetooth wireless connection
(page 13).
To connect the slate to the same computer, check the following and then press the slate’s Power
button:
• If you’re using a Bluetooth wireless adapter, ensure it’s connected correctly
• If you’re using a computer with built-in Bluetooth wireless support, ensure this support is
enabled
• If possible, check that your computer’s Bluetooth wireless connection is working by connecting
it wirelessly to another device that uses Bluetooth wireless technology, such as a wireless
keyboard or mouse
• Ensure the slate is within the range of the computer’s Bluetooth wireless connection and that
there are no metal obstructions between the slate and the computer
NOTE: To determine the operational range of the wireless connection, see the instructions
provided with the adapter (if you’re using an installed Bluetooth wireless adapter) or your
computer (if you’re using your computer’s built-in Bluetooth wireless support).
When you press the Power button, the Power indicator flashes rapidly.
The slate has switched into discoverable mode for three minutes. During this time, you can
establish a connection between your computer and the slate (page 13).
Bluetooth Wireless Connection