Installation guide

Troubleshooting 35
Troubleshooting
If your AirLiner WS100 wireless slate isn’t functioning as you’d expect, try the following:
• If an error message appears on your screen, perform the actions recommended by the
message
• If you’re having a compatibility conflict between the slate and a new hardware or software
product, check for new versions of SMART Board software at www.smarttech.com/support/
software/index.asp. SMART may have updated this software to incorporate compatibility with
new products.
• Check the troubleshooting scenarios included in this chapter to see if the issue is described,
and if so, complete the suggested solution
• Check www.smarttech.com/Support/ for technical bulletins, FAQs and tips relating to the slate
or SMART Board software
• If you’re using your computer’s built-in Bluetooth wireless support or you’ve installed a
Bluetooth wireless adapter other than the one provided with your slate, check the
manufacturer’s website for technical bulletins, FAQs and tips relating to Bluetooth wireless
technology
• If you’ve tried the above and the issue isn’t resolved, contact SMART Technical Support
(page 43)
Optimizing the Bluetooth Wireless Connection
If the pointer lags behind your pen movement on the slate, or frequently jumps about, or if you see
excessive straight-line segments when drawing in graphics applications, your Bluetooth wireless
connection may not be transmitting the data from the slate with the necessary speed. This could
be because of interference from other radio sources, obstructions in the radio wave path, or too
great a distance from the computer.
Try the following to improve the Bluetooth wireless connection and optimize the slate’s
performance:
• Move any metallic objects that block the line of sight between the slate and your Bluetooth
wireless adapter (if you’re using an installed USB-to-Bluetooth wireless adapter) or your
computer (if you’re using your computer’s built-in Bluetooth wireless support).
NOTE: If you’re unable to create a line of sight, and you’re using a USB-to-Bluetooth wireless
adapter, consider purchasing and installing a USB extension cable and placing the adapter
somewhere in the slate’s line of sight.
• Use Bluetooth wireless support that complies with Bluetooth wireless specification v1.2. Some
Bluetooth wireless devices can be upgraded to comply with newer specifications. For more
information, contact the manufacturer of your Bluetooth wireless adapter (if you’re using an
installed USB-to-Bluetooth wireless adapter) or your computer (if you’re using your computer’s
built-in Bluetooth wireless support)
• Move the slate closer to the Bluetooth wireless adapter (if you’re using an installed USB-to-
Bluetooth wireless adapter) or your computer (if you’re using your computer’s built-in
Bluetooth wireless support).
• Disconnect any audio devices that use Bluetooth wireless technology, such as headsets, that
are connected to your computer