User's Manual

F5D8230-4 user draft.doc Page 79 of 89
Easy Install cannot connect my Router to the Internet.
If the Easy Install Wizard is not able to connect the Router to the Internet, please check the
following items:
1. Use the troubleshooting suggestions within the Easy Install Wizard. If the troubleshooting
screen does not open automatically, click on the “Troubleshoot” button in the lower, right-
hand corner of the Easy Install Wizard window.
2. If your ISP requires a user name and password, make sure that you have typed in your user
name and password correctly. Some user names require that the ISP’s domain may be at the
end of the name. Example: “[e-mail]”. The “@myisp.com” part of the user name
may need to be typed as well as your user name.
If you continue to have no Internet connection, reference the section titled “Manually Configuring
Network Settings” (page xx of this User Manual for an alternative setup method).
• The Easy Install Wizard completed installation, but my web browser doesn’t work.
• I am unable to connect to the Internet. The “WAN” light on my Router is off, and the
“Connected” light is blinking.
If you cannot connect to the Internet, and the “WAN” light is off, and the “Connected” light is
blinking, the problem may be that your modem and Router are not connected properly.
1. Make sure the network cable between the modem and the Router is connected. We strongly
recommend using the cable that was supplied with your cable or DSL modem for this
purpose. The cable should be connected at one end to the Router’s “Internet/WAN” port, and
at the other end to the network port on your modem.
2. Unplug the cable or DSL modem from its power source for three minutes. After three
minutes, plug the modem back into its power source. This may force the modem to properly
recognize the Router.
3. Unplug the power to your Router, wait 10 seconds, and then reconnect the power. This will
cause the Router to reattempt communication with the modem. If the “WAN” light on the
Router is not lit after completing these steps, please contact Belkin Technical Support.
4. Try shutting down and restarting your computer.
• The Easy Install Wizard completed installation, but my web browser doesn’t work.
• I am unable to connect to the Internet. The “WAN” light on my Router is on, and the
“Connected” light is blinking.
1. If you cannot connect to the Internet, the “WAN” light is on, and the “Connected” light is
blinking, the problem may be that your connection type may not match the ISP’s connection.
2. If you have a “static IP address” connection, your ISP must assign you the IP address, subnet
mask, and gateway address. Please refer to the section entitled “Alternate Setup Method” for
details on changing this setting.
3. If you have a “PPPoE” connection, your ISP will assign you a user name and password and
sometimes a service name. Make sure the Router’s connection type is configured to PPPoE
and the settings are entered properly. Please refer to the section entitled “Alternate Setup
Method” for details on changing this setting.