User's Manual

10 Maintaining the Access Point
256 Installation and User Guide: Airgo Access Point
When the distribution is complete, the message Software Distribution is Complete is displayed,
regardless of whether the distribution was successful. If a portal AP is not included in the
download, all services are restarted automatically after the distribution.
Image Recovery
During the upgrade process, care is taken to validate the image integrity and compatibility with AP
hardware. If a new image is successfully upgraded but fails to initialize during subsequent reboot,
AP automatically performs a “safe” boot from the backup partition.
Common Problems and Solutions
Table 17 lists common problems that can occur along with recommended solutions.
Done. Rebooting The flashing is complete and the AP is rebooting.
Status Explanation
Table 17: Common Problems and Solutions
Symptom Problem Solution
AP power and Ethernet
Link LEDs are off
Power is off or unconnected Check the power connection to make sure
it is plugged in. Also check the power
outlet. If necessary, plug some other
appliance into the outlet to verify power.
AP power LED is on,
but the Ethernet Link
LED is off
Ethernet cable is unconnected or
unable to access the LAN
Check the Ethernet cable connection
between the AP and network port.
Make sure to use a regular CAT-5
standard Ethernet cable, and not a
crossover cable (usually used for uplinks
between switches and routers). If in
doubt, swap the cable for a known,
working cable.
If the port is non-functional, it may be
necessary to use another working network
port.
Unable to configure the
Access Point through the
web browser interface
Computer is unable to reach the
Access Point over the local area
network (LAN)
Check to make sure the AP power LED is
on.
Check the Ethernet cable connections to
both the computer and to the AP.
Make sure the network adapter in the
computer is working properly.
Check to see whether the IP address is on
the same subnet as the AP. Make sure you
are accessing the AP using https:// and not
http://.