User guide

Troubleshooting
Rev 1 Nov.13 61
Reset the mobile hotspot
You can reset the mobile hotspot to the factory setting on the mobile hotspot or the
AT&T Unite Pro Manager homepage. (This is useful if you have lost your Admin Login
for the AT&T Unite Pro Manager homepage.)
Note: If you reset the modem to factory settings, all of your customizations will be lost. If you
want to keep them, save them before doing the reset, then restore them afterward. See
Download and restore settings on page 47 for details.
Note: When you reset the mobile hotspot, any currently connected devices will lose access and
will have to be reconnected after the mobile hotspot restarts.
On the touchscreen:
1. On the home screen, tap Settings .
2. Tap About Device .
3. Tap Factory Reset.
4. Tap Yes.
5. Tap Begin Reset.
6. After the device has reset, reconnect Wi-Fi devices.
On the AT&T Unite Pro Manager homepage:
1. On the home page, click Settings on the navigation menu on the left side.
2. Click the General tab.
3. Click the Software and Reset tab.
4. Click Reset.
5. Click Begin Reset.
6. After the device has reset, reconnect Wi-Fi devices.
Alerts
SIM not installed
Ensure that the SIM card is installed correctly. See Replace the SIM card on page 44.
SIM Error — Check SIM
Ensure that you have an AT&T SIM card inserted in the mobile hotspot. If there is still a
problem, contact AT&T Customer Care. (The SIM may be damaged and need replacing.)