User guide

Rev 1 Nov.13 55

4: Frequently Asked Questions

This chapter provides answers to questions you may have about your

mobile hotspot. (Also see Troubleshooting on page 59.)

What do I do if I forget my Main or

Guest Wi-Fi Password

The Wi-Fi Passwords appear:

• On the mobile hotspot’s:

· Home screen, unless you have configured it not to show. (Swipe the

network name and password to see the secondary name and

password.)

· Wi-Fi Info screen (Wi-Fi > Main Wi-Fi, and Wi-Fi > Guest Wi-Fi)

· About screen (Settings > About Device > Device Information).

Note: This screen shows only the Main Wi-Fi name and password.

• On the AT&T Unite Pro Manager homepage (Wi-Fi > Connect)

What do I do if I forget my Admin

homepage URL?

The Admin Login (default attadmin) and AT&T Unite Pro Manager URL are

displayed in the mobile hotspot touchscreen (Settings > About Device >

Device Information).

How do I disconnect from the mobile

broadband network?

Do one of the following:

• On the AT&T Unite Pro Manager homepage, click Disconnect

(in the

Connection Details section).

• On the touchscreen, tap Settings > Mobile Broadband > Status,

then tap Disconnect.

How do I select a different network

when I’m roaming?

If you want to connect to a different network when you are roaming: