Operation Manual
12
EN
Troubleshooting
Problem Cause Solution
Power indicator is not lit.
Power is off or power 
indicator is broken.
Check whether the AC adapter is 
well connected and power supply is 
normal.
No start-up interface.
AC adapter is not well 
connected or does not 
power on normally.
Check whether the AC adapter is well 
connected and make sure the product 
is powered on normally.
Can see start-up interface 
but could not play (when 
a card is inserted).
Card is not correctly 
inserted or card is corrupt 
or not fully compatible.
Insert the card correctly; format the 
card before copy les, or replace with 
a new card.
The order of les is not 
what I wanted.
The order of les is 
sorted by le name.
Numbers have higher 
priority than alphabets.
Rename the les.
Can not watch digital 
TV (when antenna is 
connected).
1) Reception is weak.
2) TV channel table is 
empty.
1) Move the antenna close to window 
and continue adjusting the position 
for best reception.
2) You need to scan channels before 
use. Make sure the area setting is 
correct before scanning.
Notice about memory card: Since there are many brands of memory cards, please 
test the compatibility on the spot when you purchase the memory cards. This product 
could not support pirate cards. If the memory card is correctly inserted, and the start-
up interface is displayed but the product can not read the card, please turn off and 
restart the product, or format the card and re-copy les.
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