FAQ

FAQ - SG 800/800B
11. Q: It keeps getting stuck and needs me to help it every time, which is not what I want!
A: Please check whether the bottom of the swimming pool is flat and whether the drain is too
high; The maximum obstacle clearance height of this machine is 10mm/0.4 inches, if the drainage
cover of your swimming pool is too high or the slope is too large, it doesn’t work for your pool,
pls change to SG Pro instead.
12. Q: Why does the red and green lights come on when it's working, and it won't keep
working? I know it's not a low battery alarm.
A: Does the situation you mentioned happen often? If it happens often, please check if the motor
turbine is stuck by garbage; If the motor turbine is not stuck, your machine needs to be returned
for repaired or sent back for a replacement.