Warranty Information

• Splits, cracks, grain raising, checking, edge fracturing, splintering,
chipping, end lifting, swelling, shrinking, cupping and bowing that
occurs during or after the floor has been installed and as a result of
abuse, misuse, improper maintenance or care, exposure to excessive
moisture or improper environmental conditions (i.e., low or high
humidity) are not covered by these limited warranties. The use of a
humidifier/dehumidifier may be necessary to maintain the proper
humidity level between 35%-55%.
• Wood flooring installed in full bathrooms with a shower or tub.
• Damage caused by fire, flooding, and other natural disasters
and Acts of God.
• Changes in color due to aging, excessive moisture, exposure
to sunlight or Ultra Violet rays (which may cause oxidation
of finish/stain) is not considered a defect. Certain species
including, but not limited to, American Cherry, Walnut, Brazilian
Cherry, Acacia, Tigerwood, Santos Mahogany and African
Mahogany are especially susceptible to color change. Area
rugs should be moved occasionally, as they block sunlight and
may give the appearance of discoloration under the rug.
• Color, shade, or texture variations between samples, printed color
photography or replacement flooring and the actual material.
• Color variations between flooring and/or samples and other
flooring or wood products, which you wish to match (e.g.,
cabinets, stair railings, trim, etc.).
• Deficiencies related to subfloor/floor joist assemblies,
subfloor preparation materials, and fasteners including, but
not limited to, uneven subfloor surfaces, floor deflection or
voids in the subfloor.
• Noises including, but not limited to, squeaks, popping, etc.
• A product deformity that is not measurable or that is visible
only under certain light or from a certain angle is not
considered a defect and is therefore not covered by these
warranties. Visible defects should be evaluated by their
visibility from a standing position in normal lighting.
• Natural wood characteristics such as variations in grain, color,
mineral streaks, knots, normal differences between color of
samples and the color of installed floors, and color variations
from board to board.
• Natural expansion and contraction resulting in separation
between boards or damage caused by low or excessive
humidity.
• Products designated as “thrift,” “antique,” “tavern,” “bargain,”
“cabin grade,” “seconds,” “economy grade,” “close-out,” “off-
goods” or “non-standard.” Such products are sold “AS IS.”
• Floors that are installed in other than owner-occupied or
tenant-occupied residences.
• Commercial installations of residential products.
• Construction or installation-related damage.
• Floors damaged by subfloor moisture or water damage,
including without limitation, due to broken or leaking water
pipes, flooding, wet-mopping spills or weather conditions.
• Installation defects, including installations made: (i) in
violation of applicable state or local housing or building
codes, or (ii) contrary to written instructions furnished with
the product.
NOTE: YOU AND YOUR INSTALLER ARE RESPONSIBLE TO
INSPECT FLOORING PRIOR TO INSTALLATION. WE ACCEPT
NO RESPONSIBILITY FOR LIABILITIES, CLAIMS OR EXPENSES,
INCLUDING LABOR COSTS, WHERE FLOORING WITH VISIBLE
DEFECTS HAS BEEN INSTALLED.
WHAT SHOULD YOU DO IF YOU HAVE A PROBLEM?
We want you to be happy with your floor purchase. If you are not,
call your retail store first. They can answer your questions and, if
necessary, start to process a claim. If you have further questions,
please contact us at:
Armstrong Flooring, Inc.
Customer Service Center
P. O. Box 3001
Lancaster, Pennsylvania 17604-3001
800-233-3823
PLEASE KEEP YOUR SALES RECEIPT. INFORMATION REGARDING
THE CLAIMED DEFECT AND DATE AND PROOF OF PURCHASE
MUST BE PROVIDED.
IMPORTANT NOTE: While the majority of claims are resolved with the
help of your retailer within 30 days from the day you contact them,
some claims may require additional attention. In the unlikely event
that your claim is not resolved within 30 days, please contact the
Customer Service Center indicated above no later than 60 days from
the date you first discovered the problem with your floor. It is your
responsibility to file a timely claim to protect your rights under these
limited warranties.