- Agilent 82357A USB/GPIB Interface Converter User's Guide

50 Chapter 3

Troubleshooting the 82357A

Software Installation Checks

a If the IO icon is displayed, click the icon and click About Agilent

IO Control

to display the version. The version must be L.01.00 or

greater. Note that Agilent IO Libraries Suite 14.0 was the revision

immediately following Agilent IO Libraries M.01.01, so you should

consider revision “14.0” to be a greater version number than ”L” or

“M”.

b If the IO icon is not displayed, a version may still be installed. To

check this, click

Start | Programs and look for the Agilent IO

Libraries

or Agilent IO Libraries Suite program group.

c If this group is displayed, click Agilent IO Libraries | IO Control to

display the IO icon. Then, click the icon and click

About Agilent IO

Libraries Control

to display the installed version (must be L.01.00

or greater).

d If neither the IO icon nor the Agilent IO Libraries program group is

displayed, no Agilent IO Libraries are installed. In this case, or if

the installed version is not L.01.00 or greater, you must install the

newer version (see Step 2).

2 Install Agilent IO Libraries (as Required). If Version L.01.00 or greater

of the Agilent IO Libraries or IO Libraries Suite is not installed on your

PC, use this step. Otherwise, skip to “Verify 82357A USB Driver Files

Installation”.

a Remove the 82357A USB cable from the USB port.

b Insert the Automation-Ready CD in your CD-ROM drive and follow

the instructions in

Chapter 1 - Installing the 82357A to install the

libraries. If you do not have the

Automation-Ready CD, you can

download the Agilent IO Libraries Suite from

http://www.agilent.com/find/iolib

Re-attach the 82357A USB cable to the USB port and check the

LEDs for at least 10 seconds.

 If only the red FAIL LED remains ON, go to “Verify 82357A USB

Driver Installation”.

 If all three LEDs remain ON, go to “Software Configuration

Checks”.