User manual

6-2 N9360A Multi UE Tester GSM User Manual
6 Troubleshooting
Item to be checked
The symptoms listed below may not be caused by Tester failure.
Check the following items before requesting repair. Also, Refer
to the N9360A Multi UE Tester Installation Guide.
Table 6-1 Item to be checked
Symptom Section to be checked Remedy
The Tester is not activated.
A message ERROR!! 0000
1002 Unit initialization
failure. is displayed on
screen.
Is the external reference
signal connected correctly?
When the Reference on the [Configuration] screen is set to
External, the Tester is not activated unless 10 MHz
reference signal is inputted to the Reference IN connector on
the rear panel.
Connect 10 MHz reference signal to the Reference IN
connector and then reboot the Tester.
The Test SIM card cannot
be read by the mobile
phone.
Is the Test SIM card set to
the mobile phone correctly?
Set the Test SIM card to the mobile phone correctly.
When the card is damaged and additional purchase is
required, contact the Agilent Sales Department or an
authorized distributor to place a purchase order for another
Tes t S IM .
Location update fails. Is the Test SIM card set to
the mobile phone correctly?
Set the Test SIM card to the mobile phone correctly.
When the card is damaged and additional purchase is
required, contact the Agilent Sales Department or an
authorized distributor to place a purchase order for another
Tes t S IM .
Is there an influence from
the external noise?
Shut out external noise by using the shield case, etc.
Is path loss set correctly? Set path loss between the Tester and the mobile phone at
Loss on the [Configuration] screen.
Call is disconnected at the
measurement of
Sensitivity BER
Is the BS level weak? Raise the BS level.
Is there interference from the
external noise?
Shut out external noise by using the shield case, etc.
Is path loss set correctly? Set path loss between the Tester and a mobile phone at Loss
on the [Configuration] screen.