Technical data

40 N2780/81/82/83 User’s and Service Guide
Service Strategy
To return the probe to optimum performance requires factory repair. If
the probe is under warranty, normal warranty services apply.
To return the current probe to Agilent Technologies for
Service
In the U.S., call (800) 829- 4444 for further details and the
location of your nearest Agilent Technologies service center.
Outside the U.S., call your nearest Agilent sales office and
ask them how to contact the nearest Agilent service center.
1 Write the following information on a tag and attach it to
the current probe.
• Name and address of the owner
• Current probe model number
• Description of service required or failure indications
2 Retain all accessories.
3 Return the current probe in its original shipping materials
or pack the power supply in foam or other
shock-absorbing material and place it in a strong shipping
container. If the original shipping materials are not
available, place 3 to 4 inches of shock-absorbing material
around the instrument and place it in a box that does not
allow movement during shipping.
4 Seal the shipping container securely.
5 Mark the shipping container as FRAGILE. In all
correspondence, refer to the current probe by model
number and full serial number.
medium_standard.book Page 40 Friday, September 10, 2010 2:45 PM