User`s guide

10
Service Strategy
Service Strategy
For repair, calibration, and to ensure the N2790A performs to its warranted
specifications, send the probe to an Agilent Service Center for calibration testing
procedures. The probe should be tested once a year or as required by other
standards. If repair is needed and the N2790A is under warranty, normal warranty
services will apply. If the N2790A is not under warranty, repair costs will be
applied.
To return the Probe to Agilent Technologies for Service
Call [phone] for further details and the location of your nearest Agilent
Technologies Service Office.
1 Write the following information on a tag and attach it to the probe.
• Name and address of the owner
•Probe model number
• Description of service required or failure indication
2 Retain all accessories.
3 Return the probe in its case or pack the probe in foam or other
shock-absorbing material and place it in a strong shipping container.
You can use the original shipping materials or order materials from an
Agilent Technologies Sales Office. If neither are available, place 3 to 4
inches of shock-absorbing material around the instrument and place it
in a box that does not allow movement during shipping.
4 Seal the shipment container securely.
5 Mark the shipping container as FRAGILE. In all correspondence, refer
to the instrument by model number and full serial number.