User`s guide

To Return the Probe to Agilent Technologies for Service

If the probe is found to be defective we recommend sending it to an

authorized service center for all repair and calibration needs.

Follow the

following steps before shipping the probe back to Agilent Technologies for service.

1 Contact your nearest Agilent sales office for information on obtaining an RMA

number and return address.

2 Write the following information on a tag and attach it to the malfunctioning

equipment.

• Name and address of owner

• Product model number Example N2796A

• Product Serial Number Example MYXXXXXXXX

• Description of failure or service required

Protect the Probe by wrapping in plastic or heavy paper.

4 Pack the Probe in the original carrying case or if not available use bubble wrap

or packing peanuts.

5 Place securely in sealed shipping container and mark container as

"FRAGILE".

Include probing and browsing tips if you feel the probe is not meeting

performance specifications or a yearly calibration is requested.

If any correspondence is required, refer to the product by serial number

and model number.