Troubleshooting guide

Contents
7
Backing-up the factory calibration data 58
Disk Drive Recovery Process 59
Updating the software 61
5 Using Microsoft Windows XP
Navigating Windows Without a Mouse 66
Remote Desktop: Using the X-Series Instruments Remotely 70
Overview of Remote Desktop operation 70
Setting up Remote Desktop operation 70
How to locate the computer name of the instrument 73
Running a Remote Desktop session 74
The Virtual Front Panel 84
Embedded Web Server: Using the X-Series Instruments Remotely 85
Accessing the instrument through the Internet 85
Accessing the Web Control SA tab 89
Selecting the Get Data tab 91
Selecting the Get Image tab 92
Selecting the SCPI Telnet tab 93
Selecting the Help tab 95
Capturing/Printing Displays and Windows 96
Windows Shortcuts and Miscellaneous Tasks 97
Windows shortcuts (key combinations) 97
Windows taskbar auto-hide feature 99
Windows startup folder 100
6 Troubleshooting
Check the Basics 102
Problems with Microsoft Windows XP 104
Returning an EMI Receiver for Service 105
Calling Agilent Technologies 105
Locations for Agilent Technologies 105