Troubleshooting guide

Instrument Operating System

Disk Drive Recovery Process

NOTE After the final reboot, you might see an error dialog box appear on the XSA

applications’s splash screen. This typically occurs when there is a significant

difference between the software version installed prior to performing the recovery

and the version restored by the recovery. For example, recovering from version

A.02.06 to A.01.57 will often cause this to occur.

Updating the software

The following steps load a copy of the instrument software that forces the program

code resident in the instrument’s various programmable gate arrays to be in sync

with the restored system software.

Removing the Software

Step Action

1. Connect a USB keyboard and mouse

to the instrument

2. Log out of the default user

(instrument):

•Select Start, Log Off, Log Off

3. At the log in prompt enter: a. User Name: administrator

b. Password: agilent4u

3. Uninstall the application: a. Select Start, Control Panel, Add

or Remove Programs

b. Find the Agilent X-Series Signal

Analyzer Application, and select

Remove.