Troubleshooting guide

Instrument Operating System

System Maintenance

Backup

It is recommended that you have a regular backup strategy. Your IT department may

already have a backup strategy in place which is suitable for the instrument and its

data. Using the Agilent Recovery system in conjunction with a regular backup

strategy should allow full recovery of the instrument data.

Windows XP has a Backup utility that you can use to archive files and folders in case

of a hard disk drive failure. See the Microsoft Windows XP Help and Support Center

for more information on this utility. You can also use third party backup utilities.

However, you must ensure that this third party software is compatible with the

instrument's system software. See “Customer Installation of Software” on page 42

for more information.

When performing backups, we recommend that you backup the data to an external

storage device connected to the network or one of the instrument's USB connectors.

Also, you should perform backups at times when the instrument is not being used for

normal operations as it may impact the instrument's overall performance.

System restore

Windows XP contains the capability to restore the system to a previous point in time.

System Restore is enabled with default settings as provided by Microsoft. However,

System Restore is not 100% successful. Therefore, it is not the recommended

method to backup the instrument. System Restore has not been tested to verify

successful restoring.

Disk defragmenting

Over time the instrument’s hard disk becomes fragmented. Windows XP has a Disk

Defragmenter utility that you can use to defragment the hard disk. See the Microsoft

Windows XP Help and Support Center for more information on this utility.

NOTE Running Disk Defragmenter should be performed when the measurement application

is not running. Measurement throughput is significantly impacted while disk

defragmentation is in process. Press File, Exit to stop the application. To restart the

application, double-click the application icon on the desktop.