Specifications

1-10

General Information

Returning Instruments for Service

Preparing an Instrument for Shipping

1. Fill out a blue repair tag (located at the front of this manual) and attach it to the

instrument. Include any error messages or specific performance data related to the

problem. If a blue tag is not available, the following information should be noted and

sent with the instrument:

• Type of service required.

• Description of the problem.

• Whether problem is constant or intermittent.

• Name and phone number of technical contact person.

• Return address.

• Model number of returned instrument.

• Full serial number or returned instrument.

• List of any accessories returned with the instrument.

2. Pack the instrument in the appropriate packaging materials. Original shipping or

equivalent materials should be used. If the original or equivalent material cannot be

obtained, follow the instructions below:

CAUTION Inappropriate packaging of the instrument may result in damage to the

instrument during transit.

• Wrap the instrument in anti-static plastic to reduce the possibility of damage caused

by ESD.

• Use a double-walled, corrugated cardboard carton of 159 kg (350 lb) test strength.

CAUTION If you are shipping a complete system, remove the module(s) from

Display and Mainframe, individually pack each element, then ship

them to Agilent Technologies.

• The carton must be large enough to allow 3 to 4 inches on all sides of the instrument

for packing material and strong enough to accommodate the weight of the

instrument.

• Surround the instrument with 3 to 4 inches of packing material, to protect the

instrument and prevent it from moving in the carton.

• If packing foam is not available, the best alternative is S.D.-240 Air Cap

from

Sealed Air Corporation (Commerce, California 90001). Air Cap

looks like a

plastic sheet filled with air bubbles.

• Use the pink (anti-static) Air Cap

to reduce static electricity. Wrapping the

instrument several times in this material will protect the instrument and prevent it

from moving in the carton.

3. Seal the carton with strong nylon adhesive tape.

4. Mark the carton FRAGILE, HANDLE WITH CARE.

5. Retain copies of all shipping papers.