Instruction manual

Chapter 2 Service
Returning the Instrument to Agilent Technologies for Service
Assembly-Level Service Guide 2-3
2
Returning the Instrument to Agilent Technologies for
Service
To Provide Repair Information
If you are shipping the instrument to an Agilent Technologies office for service or
repair, call your nearest Agilent Technologies Sales Office to make arrangements.
Then tag and package the Agilent 53131A/132A/181A for shipment.
Note there is an Express Repair/Performance Calibration Service for USA customers
if downtime is critical. You can receive your repaired Counter via overnight shipment.
Just call 800-403-0801 and ask for Express Repair/Performance Calibration Service
.
When your Counter is repaired, it will be returned via overnight shipment at no extra
charge.
1 Write the following information on a tag:
• Owner’s name and address
• Instrument model number
• Complete serial number
• Description of service required or failure indications
2 Attach the tag to the instrument.
3 Pack the instrument.
If you have the original packaging materials, refer to the following section titled “To
Pack in the Original Packaging Materials.” If the original packaging material are not
available, you can order new materials through an Agilent Technologies Sales Office.
The new materials are identical to those used by the factory when packaging the
instrument. If you want to use commercially available materials, refer to the section
titled “To Pack in the Commercially Available Materials.”