Specifications

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Using
Support Functions
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This section tells you how to troubleshoot configuration problems identified in the error code
listing.
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In general, the procedure for your configuration requires you to perform some visual checks,
verify you are operating with the proper software revision for your Monitor, and then perform
fault isolation procedures.
1. Verify the correct EEPROM part number by:
a. checking the number displayed in the “Monitor Revision” screen or,
b. using the cloning tool if the monitor is rebooting continuously or the display is
blank.
2. If the part number is correct, reprogram the EEPROM to the factory defaults using the
programming tool.
3. If the part number is incorrect, reprogram the Flash EPROM using the Programming
Tool.
4. If the preceding actions do not correct the problem replace the System Board.
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This section shows you how to fix problems that are of a hardware\software nature. The
procedure for fixing these type of problems differs based on the type of error code received.
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1. If you get an error code in the Status Log, go to the Service Mode and execute the
extended test. If the test identifies a hardware fault, replace the System Board.
2. If the Monitor reboots continuously, perform the following:
a. Reprogram the Flash EPROM using the Programming Tool.
b. Reprogram the EEPROM.
c. If the preceding actions do not correct the problem, replace the System Board.