User`s guide

Problem Potential resolutions
Internet Explorer cannot access the 8960 welcome Check that the LAN cables are good, and are properly
page connected.
If you are using the test set’s front panel DATA port, check
that the LAN jumper cable is attached on the test set's rear
panel between the LAN PORT connector and the ETHERNET
TO FRONT PANEL connector. (Note: For minimum RF
interference, Agilent recommends using the rear-panel LAN
PORT connector.)
On the test set's system configuration screen, check that the
application is GPRS Lab Application.
Ensure that the test set's LAN IP address and Subnet Mask
do not include leading zeros. For example 111.022.333.044 is
incorrect, “111.22.333.44” is correct.
Check that the PC's network card (if present) is fully seated
in the PC card slot.
The phone can’t access (browse) real Internet sites It can be difficult to “browse” WAP sites or other locations on
the Internet because of firewalls or other restrictions on a
specific Intranet. Get help from your Network Administrator.
BER measurement errors occur. During Data Channel operation, the BER measurement DOES
NOT function correctly.
The phone won’t transmit IP datagrams in Data Some older versions of Motorola Timeport phones may lose
Channel functions the IP address you have entered. Check this whenever you
turn on the phone.
When checking the IPCONFIG of your PC, multiple Use the WINIPCFG utility program to help you troubleshoot.
non-zero IP addresses display Choose Windows Start, select Run, enter winipcfg, then select
OK. Select the Release All button to release the addresses.
Select the Renew All button to re-enable the active IP
address.
If an old “artifact” IP address is still present in the PC, you
can use a network access program designed to get through a
firewall (such as Nortel Networks Extranet Access Client) to
reset the “bad” address as follows: Start the Extranet
program. Use your SecureID card to enter the password and
access your network as normal. Log off the network. Use the
MS-DOS IPCONFIG command, or the WINIPCFG utility to
check that the errant IP address is reset to all zeroes.
An “assert message” appears when you select IP If the Test Set displays an assert message when you set the
Data (for E6701A revision A.01.10 only) Data Conn Type to IP Data, there are two possible solutions:
To temporarily fix the problem, turn the test set power off,
then on. On the System Configuration screen, enter a valid
address into the Default Gateway field.
To permanently fix the problem, upgrade the test set's
firmware to a later revision. This firmware can be obtained
from the Agilent website at: www.agilent.com/find/8960support
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