User`s guide

Agilent PXT Wireless Communications Test Set
User’s Guide
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Software and Technical Support Contracts
If you have a Software and Technical Support Contract, there are three methods of accessing your technical
support:
• Web-based support: My Support Center
• E-mail support
• Phone support
For fastest response times, we recommend using the web-based or email access methods as these provide
the most direct route to your technical support expert. All support cases may be viewed and tracked through
the online support center (My Support Center), regardless of how you initially contacted technical support.
Web-based support
You can directly enter and manage your support requests online via www.agilent.com/find/mysupportcenter.
The first time you use My Support Center you will be asked to create a profile and provide proof of
entitlement. Once your profile is created, you can use the online support center to enter your support
request.
Each support request will be given a unique case number which you can use to track the progress of your
support case. A technical expert will contact you via phone or email (whichever you have stated as your
preferred option) to resolve your issue.
English, Japanese, Korean, and Mandarin local language support is available.
E-mail support
You can also contact our technical support at the following e-mail addresses:
• [e-mail]
• [e-mail]
• [e-mail]
• [e-mail]
• [e-mail]
Your support request will be routed to a technical expert who will contact you via e-mail or phone
(whichever you have stated as your preferred option) to help resolve your issue.
English, Japanese, Korean, and Mandarin local language support is available.
Phone support
If you prefer to speak to someone directly, you can call the Agilent customer contact centers in the Service
and Support section of this chapter.
The customer contact center will route your request to a technical support expert, who will contact you
about your support request via phone or email. Local language support is available in many countries.
For more information on STSCs, refer to “Software and Technical Support Contracts” on page 4
.