User`s guide

Get Assistance, if You Need It 6
Agilent E6474A User’s Guide 137
Contacting Customer Support
Technical Telephone Assistance
Before you make a call to technical support, you can save
yourself time by ensuring that you have the following
information at hand:
• Software revision (found by selecting Help > About E6474A
while running the E6474A software)
• Phone brand and model
• Error message received (text)
• Configuration (how the phones are connected)
• Operating system used (Windows 98, NT, or 2000)
• The brand and model number of the computer being used
• How much RAM is available on the computer, and the
amount of free hard disk space
Your E6474A Wireless Network Optimization Platform software
includes 12 months of Response Center Support. To use the
telephone assistance:
1 Install the software.
2 The Customer Business Center will provide you with a packet
of information, which includes your system handle number.
Please refer to that number when you call for support. To
establish a Support Contact, please call the Customer
Business Center.
3 Ask the Agilent Technologies engineer your question.
Numbers to Call
For technical support, call the appropriate number shown in
Table 7, or contact your local Agilent Technologies Sales and
Service Office.