User`s guide

E5810B User’s Guide 89
Troubleshooting the E5810B 4
Checking the Network
Checking the Network
If the E5810B is correctly installed and configured, and is
operational, the next step is to check on the network
installation and configuration. You may need t he help of
your system administrator to perform this.
Tab le 4-3 Network configuration problems summary
Symptom Possible cause Corrective action
Cannot access E5810B Web access Improper network installation. Check the network installation or
contact your system administrator.
Missing or improper setup of
network addresses:
• Ethernet (MAC) address
• IP address
• Subnet mask
• Default gateway (router)
Try the ping command (ping
<IP_address> on the MS-DOS
window). If this does not work, contact
your system administrator.
Incorrect Web browser settings. Enable Javascript and configure the
Cache and Page Refresh, and Proxies
settings on your Web browser. Refer to
“Checking the Web browser
settings” on page 90.
Incorrect password Unknown or forgotten password. Press the Preset button >10 seconds to
reset the E5810B to the factory default
settings.
Other network problems • E5810B operation hangs.
• SICL timeout is set to 0.
Refer to “Checking other network
problems” on page 92.