User manual

User Manual: Agilent Acqiris 10-bit Digitizers Page 7 of 27
• A declaration of conformity
• Optional documentation such as a model-dependent document giving Specifications & Characteristics, a
Calibration Certificate, or a Performance Verification
After carefully unpacking all items, inspect each to ensure there are no signs of visible damage. Also check that all
the components received match those listed on the enclosed packing list. Agilent cannot accept responsibility for
missing items unless we are notified promptly of any discrepancies. If any items are found to be missing or are
received in a damaged condition please contact the Agilent service center or your local supplier immediately. Retain
the box and packing materials for possible inspection and/or reshipment.
1.8. Warranty
All Agilent Acqiris Digitizer products are warranted to operate within specification, assuming normal use, for a
period of at least one year from the date of shipment. Units sold before April 2008 had three year warranties, as do
some more recent ones; in case of doubt examine your invoice. It is recommended that yearly factory calibration be
made in order to verify product performance. All repairs, replacement and spare parts are warranted for a period of 3
months. Warranty extensions are available as an option.
Agilent endeavors to provide leading edge technology that includes the latest concepts in hardware and software
design. As such software and firmware used with the products is under continual refinement and improvement. All
software and instrument firmware is supplied “as is” with no warranty of any kind. Software and firmware is
thoroughly tested and thought to be functional at the time of shipment. At Agilent’s discretion software and firmware
may be revised if a significant operational malfunction is detected.
In exercising this warranty, Agilent will repair or replace any product returned to the Agilent service center, within
the warranty period. The warranty covers all defects that are a result of workmanship or materials. This excludes
defects that are caused by accident, misuse, neglect, or abnormal operation.
The purchaser is responsible for returning the goods to the nearest Agilent service center. This includes
transportation costs and insurance. Agilent will return all warranty repairs with transportation prepaid.
1.9. Warranty and Repair Return Procedure, Assistance and Support
Agilent acquired Acqiris SA and its product lines in December 2006. Please contact your nearest Agilent Service
Center before returning any product for repair.
You can find information about technical and professional services, product support, and equipment repair and
service on the Web, see http://www.agilent.com/find/service (or http://www.agilent.com/
and after selecting your
country click on Contact Us). The service center will ask for your name, company, phone number and address, the
model and serial numbers of the unit to be repaired, and a brief description of the problem.
Before issuing a Service Order the service center may ask you to communicate with us by phone or eMail so that we
can learn as much as needed about the problems observed. If a unit returned under guarantee is found to be working
normally and this procedure was not followed we reserve the right to charge you for the work done.
For your nearest customer support center please contact Acqiris Technical Support
([e-mail]) or come visit our web site at http://www.agilent.com/find/acqiris
.
Alternatively, contact Acqiris at 1-800-829-4444 in the USA, [phone] in Europe or [phone] in the
Asia-Pacific region. The Agilent Support Centers can also help redirect you for any questions concerning the
installation and operation of your equipment.
1.10. Transport & Shipping
CAUTION: Cards can be safely transported in their original shipping packages. DC cards can be transported
when properly mounted in a CompactPCI crate.
To package the instrument for shipping:
Step
Notes
1. Place the instrument in its original packaging
materials.
• If the original packaging materials are not available,
use a professional packaging service. Contact your
Agilent Service Center for more information.
2. Surround the instrument with at least 3 to 4 inches (8
to 10 cm) of its original packing material or bubble-pack
to prevent the instrument from moving in its shipping
container.
3. After wrapping it with packing material, place the
instrument in its original shipping container or a strong
•
The shipping container must be large and strong
enough to accommodate your instrument and allow at