User's Manual

  
EMG Business Management System Manual
Doc # epsg1026386
Rev. 112
Page 1 of 35
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Document Control Log
REV
NO.
CHANGE SUMMARY
DOCUMENT
OWNER
APPROVER
DATE
APPROVED
112
Updated Document and Fixed Broken Links. Addressed DEKRA NC by
referencing EMG OF as part of AOF. Changed wording to aid clarity in
section 9.6 related to an old system CASPER now Siebel.
Section 8 updated to reflect relationship between AOF and EMG OF.
Section 2.2 Org Chart updated.
Section 4.2. Revised wording related to Infrastructure Org roles and
responsibilities
Kevin Fawl
(BMS Team)
Ted Tucker
13-Nov-2012
Table of Content
Sec#
Topic
ISO9001: 2008 Clause
Page
1
Introduction
 Purpose, Background, Reference, Scope
4.2.2
3
2
Organization, Responsibility and Authority
 Org. Chart
4.1, 5.2, 5.3, 5.4.2b, 5.5.1, 5.5.2,
5.5.3, 5.6.1, 6.1, 5.3
4-6
3
Business Management System Structure
 Business Management System Architecture (process map)
7.2.1c
7-10
4
Business Management
 Business Management System (e.g. Quality Policy, Disaster
Recovery, Quality Education, Customer Property, Required
Documents).
 Strategic Planning: Acquisitions, Technology development
 Management Review
 Continual Process Improvement: CPI, Six Sigma
 Manage Technical information: TIS
 Infrastructure Organizations:
 Financial Management
 Human Resources
 Information Technology (IT)/ ERP
 WPS: Plant, Equipment and Facilities Management
4.2.3, 4.2.4, 5.3, 5.6, 6.2.2, 7.2.2,
7.4, 8.1, 8.2.1, 8.2.2, 8.3, 8.5.2,
8.5.3, 7.5.4
4.1c, 4.2.1a, 4.2.1b 5.4.1, 7.1
5.6
5.3b, 5.4.1, 8.2.3, 8.5.1
6.3c, 7.1d, 8.4, 8.5
6.0
5.1, 6.3.c
6.2
6.3, 6.4, 6.1, 6.3
6.3, 6.4
11-16
5
Marketing
 Marketing Insight/Scanning
 Customer Requirements Definition
 Market Product Road Mapping
 New Product Launch and Execution
 Customer Sales Channel
 Outbound Marketing
 Field Training
 Competitor to Competitor Analysis
5.4, 7.1
5.2, 7.2.1, 8.2.1
7.3
7.2.1
7.2.3
7.2.3
6.2.2
5.4, 8.4
16
6
Research and Development
 Product Life Cycle
7.1, 7.3.2, 7.3.5, 7.3.6, 7.3.7
8.2.3, 8.2.4, 8.4, 8.5.1
17
7
Sales Management
 Field Sales
 Customer Contact Center
 EMG Customer Data
7.2.1
7.2.2, 7.2.3
7.2.2, 7.2.3
18-20