User manual

G1369A LAN Interface User Manual 45

Getting Help 3

Agilent Support Information

Firmware Update

The LAN Interface’s firmware can be updated, using the firmware provided by

the Agilent support web side, see “Agilent Web”. A procedure will be provided

with the firmware.

Reporting of Problems

If the LAN Interface shows problems in your system report it with the

following information (from the MAC-Label, see Figure 8 on page 16):

• Part number of the LAN Interface

• Board Revision Code, Vendor, Year and Week of assembly

• MAC address

• Installed firmware revision (if known or still accessable, see Figure 23 on

page 32 or Figure 37 on page 43).

Agilent Web

Latest documentation or firmware updates for this product (Agilent G1369A

LAN Interface) can be obtained from the Agilent web side

http://www.agilent.com

> Life Sciences/Chemical Analysis

For firmware select “Technical Support”, then look for “Firmware for LC &

LC/MS”

For manual select “Library”, then search for G1369A and “manual”